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How To Start Using DR's Secret



Skin Quiz

How do I start my skin journey?

Take our SKIN QUIZ to know what your skin really needs. You will receive a customised routine and a personal skin buddy together with your quiz results.




How do I view my quiz results again?

You may login to your account to view your quiz results under "My Quiz Results".



Can I retake the skin quiz?

Each registered account may only attempt the skin quiz once. For any changes to your skin condition, we recommend you to contact your skin buddy for a more personalised solution.



Skin Buddy

Why am I assigned a skin buddy? What is the role of the skin buddy?

Ever felt lost trying to find the right skin solution? Every DR's Secret user is assigned a personal skin buddy to ensure best results and user experience. Your skin buddy will help to answer any queries that you may have regarding your skin concerns, guide you on using our products correctly, keep track of your skin improvements and customise your skin routines whenever necessary.

We encourage you to maintain frequent communication with your skin buddy to enjoy best results. Learn how skin care can be done better - together.



How do I contact my skin buddy?

Login to your account and go to "My Quiz Results".

Click on "Message your skin buddy" to contact your skin buddy via WhatsApp.

If you have communicated with your skin buddy before, you may continue to message her directly as required.



How will my skin buddy contact me?

Your skin buddy will contact you via your preferred contact mode.

Please note: Your quiz results will be made available to your skin buddy so as to cater a more personalised skin solution for you.



I do not want my skin buddy to contact me anymore. What should I do?

No worries! Just let your skin buddy know and she will respect your decision. Otherwise, you may also contact us and let us know.



Skin Routine

How should I start my skin routine after I have purchased the products?

We recommend that you start with the items recommended to you in your skin quiz results. For more information and guidance on the sequence of use and amount to use, please refer to your skin buddy for customised advice.



How often should I change my routine?

As the skin progress of every individual is different, we encourage you to keep in frequent communication with your skin buddy and highlight any skin changes or reactions that you may have experienced in the course of using DR's Secret products. Your skin buddy will advise and recommend changes to your routine whenever necessary.



What happens if I experience discomfort while using the products?

If you experience any skin irritation, stop the use of any intensive products such as serums and go back to a basic routine of Cleanser 1, Moisturizer 6, Refining Serum 9 and Sunscreen 5 to soothe skin. Contact your skin buddy for assistance.



Learn how to shop DR's Secret products here. For information on shipping and returns, please view our Shipping and Returns page. For products enquiries, you may visit our FAQ page.
More Questions?

If you can't find your answers here or need additional information, talk to us.